ROUTE OF THE HIAWATHA SCENIC BIKE TRAIL & LOOKOUT PASS SKI AND RECREATION AREA
COVID-19 OPERATIONAL GUIDELINES & RECOMMENDATIONS FOR EMPLOYEES & GUEST
SUMMER 2020 - Last updated 6/13/2020
7-15-2020: The State of Idaho has moved to Reopening Stage 4 on 6-13-2020. Which has relaxed some earlier requirements. We still are cleaning buses between every trip, encouraging all passangers to wear masks on shuttle buses, and encouraging people to use masks and any other PPE (at their discretion) whenever maintaining social distancing proves to be a challenge.
LODGE Hiawatha Sales Operation
Sales counters will be set up in a way so there is a 6 foot separation between stations.
Guest waiting to purchase goods or services will establish a single line inside and outside the building. Guests will maintain the best possible social distance themselves keeping approximately a 6ft buffer from one another. Masks encouraged!
Groups and Families will be asked to limit the number of members with them inside the lodge sales area. Only those needed to perform full transactions should be present.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in this or any area. If they do not own this equipment it will be available for sale in limited quantities at Lookout Pass Retail sales area in the Lodge.
LODGE Retail and F&B Operation
Whenever possible guest will be encourage to order lunches for delivery to trail in advance online or by phone.
All food products for sales will be provided in a packaged container or wrapper.
Till June 15 there will be no inside seating for eating. Food may be purchased and taken-out to the lodge deck area, their personal car, or other outside seating areas established for this purpose. Guests will be asked to follow proper social distancing while sitting and eating in any of these locations.
Guests will be asked to not touch retail items before purchasing, and in most cases will not be allowed to try on any clothing before purchasing.
A limited amount of guests will be allowed into the lodge food and retail area to purchase goods at any point in time.
Guests will be directed to use the restrooms downstairs. There will be limited or no use of the bathroom on the Idaho side of the lodge.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in this area. If they do not own this equipment it will be available for sale in limited quantities at Lookout.
BIKE RENTAL OPERATION
Guests will be asked to stay in their vehicles while waiting to have bikes loaded in the drive up area.
Guests being fitted for bikes and equipment in the lodge area will be limited inside in numbers to allow for best possible social distancing. This will include areas outside, on decks, and in the vehicle loading areas.
Guests will be requested to not try on a helmet or handle a bike other than the one they end up using and taking. If other helmets and bikes are tried they will be disinfected immediately before another guest uses them.
All rental bikes, helmets, and other equipment will be disinfected after they are checked back in at end of daily use before they go out again.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in this area. If they do not own this equipment it will be available for sales in limited quantities at Lookout.
EAST PORTAL TRAIL Entrance and Parking
Guests waiting for service or sales in this area will be asked to follow proper social distancing practices as best possible.
Guest waiting in lines for tickets sales or retail purchases will be asked and directed to stand in a single file line and to practice proper distancing themselves from the other guests. Only those needing to be in these lines should be there and balance of family or group encouraged to wait by their cars or bikes where placed. This will be the same for those waiting for restrooms.
Like in the Lodge, all Food and Bev items sold here will be packaged to go in containers or wrappings. Retail clothing and items may not be tried on before purchase and understand we want to limit the touching of products by guests.
Guest Pre-ride Trail Orientation and Safety talks will be more spread out in locations to limit the need for close proximity to one another.
Guests will be encouraged to stay in or near their vehicle until the time they start their ride on the trail.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in this area. If they do not own this equipment it will be available for sales in limited quantities at East Portal Retail Sales Area.
AREAS ALONG THE HIAWATHA TRAIL
During their Trail Orientation talk, guests will be encouraged to follow proper social distancing guidelines and not congregate in large groups in any one area; like view point locations, in tunnels, on trestles, restroom and water locations.
Where public water jugs are located guests will be asked not to touch spouts directly with hands and utilize a barrier device such as a glove, paper or cloth napkin or by other means. Disinfectant or wipes will be located near jug so that spouts can be cleaned if needed between guest’s uses.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in specific areas along the riding trail.
EAST PORTAL & PEARSON SHUTTLE STAGING AREA
This overall area can become very congested on busy days especially towards the later middle to end of the day; so guests will be advised to properly distance themselves from others best possible at all times.
Along the very last section of trail, Lookout will place signs and social distancing location posts or cones for guests to separate and stage themselves apart prior to getting to Pearson Shuttle Loading Area.
Guest waiting in lines for tickets sales or for retail F & B purchases will be asked and directed to stand in a single file line and proper distance themselves from the other guests. Only those needing to be in these lines should be there and balance of family or group will be encouraged to wait by their bikes or in a seating area away from others. This would go the same for those waiting for the restroom.
The shuttle loading area will be enlarged to take up most of both sides of the upper Pearson Parking area. This will be done to create more open space and area for guest separation and to stage guests for loading shuttles. Private vehicles will not be allowed in this area and are required to park in the overflow parking area below the bus loading area.
Guests will be encouraged to bring their own PPE and wear facemasks, gloves and eye protections when the 6 foot separation is challenging in this area. If they do not own this equipment it will be available for sale in limited quantities at the Pearson ticket sales and F & B area.
BIKE & GUEST SHUTTLES
Shuttles are a key factor for guest’s enjoyment of riding the Route of The Hiawatha Trail. Guests should plan for full buses and should come ready to put on masks and use any PPE they deem appropriate on the shuttle bus ride back to Roland from Pearson.
All guests that feel sick or ill, or feel they may have been exposed to a COVID-19 person will be requested to ride back up the trail or self-shuttle. In all due respect you should not have come on the ride in the first place if this is the case.
The inside seating and bike area of all buses will be sprayed with a disinfectant solution after the guest are unloaded at Roland after each trip. All touch points will be wiped down with a bleach solution. Special attentions will be paid to make sure those surfaces that guests may touch are treated. The disinfecting will have a minimum of a 45 min to 1 hr. contact time prior to next guests and bikes being loaded.
Daily special cleaning and disinfecting will be done no matter how many trips the shuttle may take.
Due to limited Shuttle transportation options, buses will be loaded in a manner to prevent long wait times. Yes we will try to put fewer number of riders during slower periods. Whenever possible we try to schedule extra shuttle buses to be available so that total number of riders in a shuttle bus is less than a full bus - but during peak periods this is unlikely. Family’s and individuals that road to the Hiawatha in a car together will be encourage to ride sitting side by side.
When due to business necessity a shuttle bus must be at full capacity the drivers will ask all guest to limit movement and touching of others. At the start of every shuttle trip, the driver will orientate guest on best practices to adhere to concerning the potential spread of COVID-19 virus while riding the shuttle including wearing a mask.
All guests no matter of age or health will be strongly encouraged to wear facemask, gloves and eye protection at all times while loading and unloading the shuttles. These are understandably personal choices during the full length of the ride.
If a guest does not have these items noted above they will be made available for sale at the Pearson sales and F & B counter at our cost.
Prior to loading a shuttle bus and while bikes are being unloaded at Roland, guests will be asked by shuttle drivers and trail marshals to separate themselves as much as possible from each other and to not wait right next to the bus or cargo trailer.
SUMMER SCENIC CHAIRLIFT RIDES AT LOOKOUT PASS
Guest will be asked to separate themselves at the bottom of the chairlift and stand in one line at least 6 feet apart prior to loading.
Not every chairlift seat will be loaded to increase separation.
Guests will be encouraged to ride in the chair seat with family members or others they road to the resort in a car or other vehicle with.
Chair seats will not be filled to capacity leaving room for riders to set apart from each other.
At the top of the chairlift when you unload, guests will be asked to not congregate in one area and properly separate themselves from others.
When a guest is hiking or riding on the mountain they will be asked to not go in large groups and stay separated from others utilizing the mountain roads and trails.
Parts of the chairlift seats & retaining bar where guest commonly may touch will be disinfected as often as possible. These areas will mainly be the seat cushions and drop down restraining bars.
Guests will be encouraged to wear facemasks, gloves and eye protections when the 6 foot separation is challenging in all areas while riding the chairlift or while being on the mountain roads and trails. If they do not own this equipment it will be available for sales in the Lookout Lodge.
These are all actions we are taking to help minimize the chance of exposure for our guests and employees.
We all need to use COMMON SENSE during these times of Covid-19 challenges and issues.
We ask that anyone who feels sick, or compromised to STAY HOME! If you or a family member are experiencing any symptoms of Covid-19 STAY HOME!
Yes we want you to practice appropriate SOCIAL DISTANCING - on a bike ride that can mean to be spaced much farther apart than 6ft - shoot for 25 to 35ft while pedaling!
Stay at least 6ft away from anyone you did not ride in the same vehicle with to the trail.
Ride only in a group with those you rode to the trail with.
Don't congregate in groups at any point along the trail or at the bottom.
Enjoy the historical signs, the waterfall, the awesome views or standing in the middle of the tall trestles, but don't park yourself for extended times at these points of interest. Be mindfull that others will also want to enjoy them. If you need to rest pull way off the trail so others feel they can maintain good social distancing as they ride on by!
Wait your turn! Don't impinge on others space!
Bring the supplies you will need to protect yourself and family members. (Wipes, masks, face shields or glasses...) Be prepared. Don't discard any items along the trail as others will have to pick these items up. Whatever you bring in you should take out and dispose of appropriately.
Shuttle Busses will be cleaned between rides in accordance with standards of other public transportation.
Please exercise restrain, patience and above all else, use good common sense. We are indeed all in this together. Lets keep the ride fun and safe for all to enjoy!
We look forward to sharing the trail responsibly with you.